Privacy Policy
Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.
Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the application.
Last updated: 10/01/2026
Growwab (“we”, “our”, or “us”) refers to Grocery Supermarket is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you use our services, including our WhatsApp Business API solutions.
By using Growwab’s website, platform, or services, you agree to the practices described in this Privacy Policy.
1. Information We Collect We may collect the following types of information:
1.1 Information You Provide
Name, email address, phone number
Business name and business contact details
Account credentials
Billing and payment-related information
Support requests and communications with us
1.2 Information Processed via WhatsApp Business API
When you use our WhatsApp Business API services, we may process:
End-user phone numbers
Message content (text, media, templates)
Message metadata (timestamps, delivery status)
Growwab processes WhatsApp data strictly on behalf of our clients and in accordance with WhatsApp (Meta) policies.
1.3 Automatically Collected Information
IP address
Browser type and device information
Usage logs and performance data
Cookies and similar tracking technologies
2. How We Use Your Information
We use collected information to:
Provide, operate, and maintain our services
Enable WhatsApp Business API messaging
Verify accounts and prevent fraud
Improve platform performance and user experience
Communicate service updates, alerts, and support responses
Comply with legal and regulatory obligations
3. Legal Basis for Processing
We process personal data based on:
Your consent
Performance of a contract
Compliance with legal obligations
Legitimate business interests
4. Data Sharing and Disclosure
We do not sell personal data.
We may share data with:
Meta Platforms, Inc. (WhatsApp) to deliver messaging services
Trusted third-party service providers (hosting, analytics, payment processing)
Legal authorities if required by law or legal process
All third parties are required to protect your data and use it only for specified purposes.
5. WhatsApp Business API Compliance
Growwab complies with:
WhatsApp Business Messaging Policy
WhatsApp Business API Terms
Meta data protection and security requirements
Message content is not used for advertising or marketing by Growwab.
6. Data Retention
We retain personal data only for as long as necessary to:
Provide our services
Meet legal, accounting, or regulatory requirements
Message logs may be retained temporarily for delivery, troubleshooting, and compliance purposes.
7. Data Security
We implement appropriate technical and organizational measures, including:
Encryption
Secure servers and access controls
Regular system monitoring
However, no method of transmission over the internet is 100% secure.
8. Your Rights
Depending on your location, you may have the right to:
Access your personal data
Correct inaccurate data
Request deletion of your data
Restrict or object to processing
Withdraw consent
To exercise your rights, contact us using the details below.
9. Cookies
We use cookies and similar technologies to:
Improve website functionality
Analyze usage and performance
You may control cookie preferences through your browser settings.
10. International Data Transfers
Your data may be transferred to and processed in countries outside your own. We ensure appropriate safeguards are in place for such transfers.
11. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect data from children.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.